Doughty Warranty Procedure

12 Months Limited Warranty   

All Doughty Engineering products are covered by statutory warranty for the original purchaser, which assures that the product is fit for use and covered against any manufacturing defects. Wear and tear items are excluded from cover. The duration of the statutory warranty may vary for the Hire Trade and product type. 

Warranty claims are to be submitted on a monthly basis or when necessary, whereby Doughty Engineering will respond accordingly with a warranty claim report. 

On instruction, failed parts may have to be returned to Doughty Engineering Ltd for evaluation with the appropriate claim.  No claim will be considered unless serial numbers where applicable on the products are quoted on the claim form. 

Major repairs required on Doughty Engineering products, either structural or fabrication must not be undertaken without prior approval from Doughty Engineering.  Doughty Engineering will not approve reimbursement of any costs unless a quotation is submitted.

Where possible, replacement stock parts will be sent by Doughty Engineering and invoiced whilst claims are evaluated.  All Invoices are to be paid in full according to our terms.

On acceptance of a claim, a credit will be administered. (Excluding any return haulage, mileage and travel costs accrued, unless alternative arrangements have been made).

Where necessary other arrangements outside this procedure may be authorised by the management of Doughty Engineering Limited.