Warranty

• Doughty Warranty Procedure

• 12 Months Limited Warranty   

• All Doughty Engineering products are covered by statutory warranty for the original purchaser, which assures that the product is fit for use and covered against any manufacturing defects.

• Wear and tear items are excluded from cover.

• The duration of the statutory warranty may vary for the Hire Trade and product type.

• Warranty claims are to be submitted on a monthly basis or when necessary, whereby Doughty Engineering will respond accordingly with a warranty claim report. 

• On instruction, failed parts may have to be returned to Doughty Engineering Ltd for evaluation with the appropriate claim. 

• No claim will be considered unless serial numbers where applicable on the products are quoted on the claim form. 

• Major repairs required on Doughty Engineering products, either structural or fabrication must not be undertaken without prior approval from Doughty Engineering. 

• Doughty Engineering will not approve reimbursement of any costs unless a quotation is submitted.

• Where possible, replacement stock parts will be sent by Doughty Engineering and invoiced whilst claims are evaluated. 

• All Invoices are to be paid in full according to our terms.

• On acceptance of a claim, a credit will be administered. (Excluding any return haulage, mileage and travel costs accrued, unless alternative arrangements have been made).

• Where necessary other arrangements outside this procedure may be authorised by the management of Doughty Engineering Limited.